Welcome to the Loop Help Center! Our goal is that the Help Center should be everyone's first and primary spot for looking for information, troubleshooting issues, or self-educating about the various features within Loop.

In the "Getting Started" section, you'll find a list of articles and guides to introduce you to various aspects of the Loop Platform.

Chat with us on Live Support

Looking for one-on-one Support? While logged in to Loop, you can click on the chat bubble icon in the bottom left-hand corner of your window to see a dialogue box appear:

This chat interface is what you'll use to contact a member of our Customer Support team directly. You'll be able to start a new chat session with us or go over any of your previous conversations with the Customer Support team.

We will also periodically send in-app announcements to you using this feature. You will be able to review any of those messages at your leisure by opening this interface.

Note: this in-app feature is not available for all accounts (by request of the account administrator). For live support on accounts without this in-app feature, please reach out to your corporate help desk. If you'd like to discuss with us enabling this feature for your account, please contact our Sales team.

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