Based on your account subscription users may have access to all or a combination of specific features in Loop XM. Editing your user permissions is only accessible to Administrator and Owner roles under the Settings Tab.
If you have any questions about your user settings, please reach out to your account administrator or customer success manager or submit a request to support@benbria.com.
Accessing your User Settings
To edit user settings navigate to the settings (1) menu on the left side of the screen, select users (2) from the settings listed then choose the edit user (3) icon to the right of the user you wish to edit.
Changing a User Password
Under the Profile tab the user details are displayed, select Change Password
Enter the New Password you would like this user to be assigned, be sure to Confirm the new password assigned.
If the newly assigned password and its confirmation do not match, the Loop interface will indicate there is a discrepancy and will not allow you to save:
Be sure to select Save once the assigned and confirmed passwords are correct:
Please be aware of the following password requirements:
• Minimum Length: The password must be at least 8 characters long.
• Maximum Length: The password must be less than 256 characters long.
• Allowed Characters: The password can only consist of:
Alphanumeric characters (letters and numbers).
Blank spaces.
Special characters: @ # $ % ^ & * - _ ! + = [ ] { } | : ' , . ? / \ ~ " ( ) ; < >`
If you require any assistance, please reach out to support@benbria.com and we will do our best to help!