Loop

Arutyun Airapetyan

Jordan Parsons

Getting up and running with the Loop Experience Platform

Getting Started

Explore the Loop Experience Platform by Benbria. Learn how Loop Messaging, CXM, EXM, and central admin tools centralize feedback and tickets.

Loop Experience Platform Overview

Loop CXM Overview

Loop EXM Overview

An overview of the products that we support.

Product Overviews

A curated list of questions and answers designed to address aspects of a topic that are important, often unknown or misunderstood.

Frequently Asked Questions (FAQs)

How do I reset my password?

How do I give permission to a user to see Survey Projects in Loop?

How do I change a user password in Loop?

How do I log into Loop?

Questions related to logging in and passwords

Logging In & Passwords

The three major industry standard metrics for measuring Customer Experiences are NPS, CSAT, and CES.

How Do I Measure the Customer Experience?

Questions related to Experience Management

Experience Management

What Platform Editions Are Supported?

Is Hardware Included in the Pricing?

How Is the Platform Licensed?

Questions related to pricing and licensing

Pricing & Licensing

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Find answers and get help from Intercom Support and Community Experts

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Title

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Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Tickets

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.