# Benbria Loop Help Center

> Help center for Loop

## Loop CXM

- [Overview of Loop XM Platform](https://help.benbria.com/en/articles/6503773-overview-of-loop-xm-platform.md)
- [How do I reset my password?](https://help.benbria.com/en/articles/6601993-how-do-i-reset-my-password.md)
- [How do I give permission to a user to see Survey Projects in Loop?](https://help.benbria.com/en/articles/6809124-how-do-i-give-permission-to-a-user-to-see-survey-projects-in-loop.md)
- [How do I access User settings?](https://help.benbria.com/en/articles/6809151-how-do-i-access-user-settings.md)
- [How do you measure Customer Experience?](https://help.benbria.com/en/articles/6866239-how-do-you-measure-customer-experience.md): The three major industry standard metrics for measuring Customer Experiences are NPS, CSAT, and CES.
- [How do I edit user permission and notifications?](https://help.benbria.com/en/articles/6873725-how-do-i-edit-user-permission-and-notifications.md): This article will help you understand different permission and notifications settings in Loop 360.
- [How do I view a Contact Profile in Loop XM?](https://help.benbria.com/en/articles/6985539-how-do-i-view-a-contact-profile-in-loop-xm.md): This article will help you navigate to our new contact profile page from Inbox, Tickets, and Responses to view a customer's history.
- [How do I change a user password in Loop?](https://help.benbria.com/en/articles/7203635-how-do-i-change-a-user-password-in-loop.md)
- [How do I track email distribution in Loop?](https://help.benbria.com/en/articles/7973701-how-do-i-track-email-distribution-in-loop.md)
- [How do I log into Loop?](https://help.benbria.com/en/articles/6738835-how-do-i-log-into-loop.md)
- [How do I add a User to my Loop?](https://help.benbria.com/en/articles/6809112-how-do-i-add-a-user-to-my-loop.md)
- [How do I export survey response data in Loop?](https://help.benbria.com/en/articles/6420802-how-do-i-export-survey-response-data-in-loop.md)
- [How do I find my Survey Link or QR code?](https://help.benbria.com/en/articles/6746110-how-do-i-find-my-survey-link-or-qr-code.md): Locate a survey project weblink or QR code for distribution
- [Loop XM Inbox Overview](https://help.benbria.com/en/articles/6931526-loop-xm-inbox-overview.md): Customers create a conversation when they ask a question, leave a comment, or seek feedback from anyone available channels of engagement.
- [Loop XM Inbox Settings](https://help.benbria.com/en/articles/6931582-loop-xm-inbox-settings.md): This article helps you set up automatic Conversation Tags, Escalations, and other General Inbox Settings.
- [Loop AI Assisted Tools](https://help.benbria.com/en/articles/7141180-loop-ai-assisted-tools.md)
- [Inbox Live Translations](https://help.benbria.com/en/articles/10508891-inbox-live-translations.md): Article
- [Ticket Management Overview](https://help.benbria.com/en/articles/4438864-ticket-management-overview.md): An overview of ticket management for resolving customer experience gaps
- [Ticketing Workflow](https://help.benbria.com/en/articles/5684226-ticketing-workflow.md): How to manage tickets from Open to Resolved
- [Ticket Status](https://help.benbria.com/en/articles/5722132-ticket-status.md): Customizable ticket status used to segment tickets and establish proper operational workflows
- [Ticket Root Causes](https://help.benbria.com/en/articles/5684222-ticket-root-causes.md): Analyzing the root cause of customer experience issues
- [Ticket Resolutions](https://help.benbria.com/en/articles/5684224-ticket-resolutions.md): Resolving customer experience issues and analyzing trends
- [Ticket Priorities](https://help.benbria.com/en/articles/9868409-ticket-priorities.md): Create ticket priorities used to segment tickets and establish proper operational workflows based on level of urgency and importance
- [Service-Level Agreements](https://help.benbria.com/en/articles/5684219-service-level-agreements.md): Setting response and resolution targets for customer concerns
- [Live Translate for Loop Tickets](https://help.benbria.com/en/articles/11056344-live-translate-for-loop-tickets.md)
- [Ticket Exports](https://help.benbria.com/en/articles/13455098-ticket-exports.md)
- [Responses Page Overview](https://help.benbria.com/en/articles/7861442-responses-page-overview.md): Loop Responses page will allow users in Loop XM to view feedback across multiple locations and survey projects.
- [Survey Project Creation](https://help.benbria.com/en/articles/6136983-survey-project-creation.md): How to create a survey project in Loop XM
- [Project Folder Organization](https://help.benbria.com/en/articles/6380857-project-folder-organization.md)
- [Project Categories](https://help.benbria.com/en/articles/5729181-project-categories.md)
- [Project Category Creation](https://help.benbria.com/en/articles/6136827-project-category-creation.md): How to create project categories for your survey project
- [Loop XM Feedback Web Channel](https://help.benbria.com/en/articles/6798173-loop-xm-feedback-web-channel.md)
- [Survey Response Exclusions](https://help.benbria.com/en/articles/6612471-survey-response-exclusions.md)
- [Response Comment Sentiment Analysis](https://help.benbria.com/en/articles/8733524-response-comment-sentiment-analysis.md)
- [Email Survey Invitations](https://help.benbria.com/en/articles/10210138-email-survey-invitations.md)
- [Live Translate for Survey Response Comments](https://help.benbria.com/en/articles/10742216-live-translate-for-survey-response-comments.md)
- [SMS Survey Invitations](https://help.benbria.com/en/articles/11564836-sms-survey-invitations.md)
- [Custom Dashboard Overview](https://help.benbria.com/en/articles/7867437-custom-dashboard-overview.md)
- [Dashboard Subscriptions](https://help.benbria.com/en/articles/6115975-dashboard-subscriptions.md): Automate the delivery of your favourite Dashboards via Email
- [Heat Map Panels](https://help.benbria.com/en/articles/6613610-heat-map-panels.md)
- [Dashboard PNG Exports](https://help.benbria.com/en/articles/6616838-dashboard-png-exports.md)
- [Dashboard Drill Downs](https://help.benbria.com/en/articles/6380751-dashboard-drill-downs.md): This article will help you access dashboard drill down from custom dashboards, survey insights, and tickets.
- [Sentiment Insights Dashboard](https://help.benbria.com/en/articles/8736895-sentiment-insights-dashboard.md)
- [Period-over-Period Dashboard Reporting](https://help.benbria.com/en/articles/9450148-period-over-period-dashboard-reporting.md)
- [Loop Scoreboard Project](https://help.benbria.com/en/articles/11070829-loop-scoreboard-project.md)
- [AI Topic Analysis Dashboard Panel \(BETA\)](https://help.benbria.com/en/articles/11524998-ai-topic-analysis-dashboard-panel-beta.md)
- [Dashboard PDF Exports](https://help.benbria.com/en/articles/15647229-dashboard-pdf-exports.md)
- [Overview of Loop XM Survey Experience](https://help.benbria.com/en/articles/6542663-overview-of-loop-xm-survey-experience.md)
- [How to Design your survey in Loop XM](https://help.benbria.com/en/articles/6380892-how-to-design-your-survey-in-loop-xm.md)
- [How to add Conditional Logic in XM](https://help.benbria.com/en/articles/6551850-how-to-add-conditional-logic-in-xm.md)
- [Survey Actions](https://help.benbria.com/en/articles/5696088-survey-actions.md): Automating action with survey actions and tasks
- [Image Upload Question Type](https://help.benbria.com/en/articles/6798171-image-upload-question-type.md)
- [Survey Question Settings](https://help.benbria.com/en/articles/6543598-survey-question-settings.md)
- [Survey Designer General Settings](https://help.benbria.com/en/articles/6543548-survey-designer-general-settings.md)
- [Understanding Question Types in Loop XM](https://help.benbria.com/en/articles/6542763-understanding-question-types-in-loop-xm.md): This article will help you understand available question types for our new survey experience
- [Branding](https://help.benbria.com/en/articles/6808422-branding.md)
- [Survey Action Plans](https://help.benbria.com/en/articles/13145661-survey-action-plans.md)
- [Tripleseat Tasks Survey Action](https://help.benbria.com/en/articles/13399448-tripleseat-tasks-survey-action.md)
- [Privacy](https://help.benbria.com/en/articles/10131592-privacy.md): Privacy Settings for Loop XM

## Loop EXM

- [Overview of Loop EXM](https://help.benbria.com/en/articles/12805188-overview-of-loop-exm.md)
- [Employee Management](https://help.benbria.com/en/articles/13131451-employee-management.md)
- [Employee Experience Surveys](https://help.benbria.com/en/articles/13134135-employee-experience-surveys.md)

## Loop Messaging

- [Inbox Overview](https://help.benbria.com/en/articles/3358750-inbox-overview.md): An overview of the shared inbox and responding to customers
- [Escalating Conversations](https://help.benbria.com/en/articles/3358797-escalating-conversations.md): Escalate conversations to team members to ensure follow-up and resolution
- [Auto-Tagging Conversations](https://help.benbria.com/en/articles/3358765-auto-tagging-conversations.md): Configuring Tags to be automatically applied to Conversations in the Inbox
- [Chatbots & Conversation Orchestration](https://help.benbria.com/en/articles/3991397-chatbots-conversation-orchestration.md): How to automate responses while keeping a human-in-the-loop
- [Mobile Inbox App for Team Members](https://help.benbria.com/en/articles/3358741-mobile-inbox-app-for-team-members.md): Information on where to download the Inbox Manager app on your phone
- [Loop Inbox - Requests](https://help.benbria.com/en/articles/3358743-loop-inbox-requests.md)
- [Out-of-Office](https://help.benbria.com/en/articles/3358773-out-of-office.md): Information on setting up and using the Out of Office feature
- [Contact Aliases](https://help.benbria.com/en/articles/3358780-contact-aliases.md): Identifying customers or guests when no contact name is present
- [Message Templates](https://help.benbria.com/en/articles/3358798-message-templates.md): Messages that are automatically sent back as replies to Loop activities
- [Profanity Filters](https://help.benbria.com/en/articles/3358759-profanity-filters.md): How to build filters around specific words or phrases
- [Archiving Conversations](https://help.benbria.com/en/articles/3358744-archiving-conversations.md): Archiving as a best practice for maintaining your conversational data in Loop
- [Creating Contact Mappings & Importing](https://help.benbria.com/en/articles/3358692-creating-contact-mappings-importing.md)
- [Segmenting Contacts](https://help.benbria.com/en/articles/3358693-segmenting-contacts.md)
- [Broadcast Messaging Overview](https://help.benbria.com/en/articles/3358690-broadcast-messaging-overview.md)
- [Composing Broadcast Messages](https://help.benbria.com/en/articles/3358695-composing-broadcast-messages.md)
- [Inviting Guests using a Recipient List in CSV format](https://help.benbria.com/en/articles/3358781-inviting-guests-using-a-recipient-list-in-csv-format.md)
- [Sending Messages, Invitations to Customers](https://help.benbria.com/en/articles/3358748-sending-messages-invitations-to-customers.md)
- [Users](https://help.benbria.com/en/articles/3358801-users.md): Adding and modifying Team Members for your account
- [Change Your Password \(Loop Classic\)](https://help.benbria.com/en/articles/4048678-change-your-password-loop-classic.md): How to change the password for your user account on the Loop Classic user experience
- [Loop Custom Fields - Maintaining a Dropdown Menu](https://help.benbria.com/en/articles/3344649-loop-custom-fields-maintaining-a-dropdown-menu.md): How to add, remove and modify options from a dropdown menu
- [Assigning Conversations to Specific Team Members](https://help.benbria.com/en/articles/3358736-assigning-conversations-to-specific-team-members.md)
- [Multimedia Settings](https://help.benbria.com/en/articles/3358795-multimedia-settings.md): Customize the look and feel of your Channel
- [Custom Fields - Maintaining a Pick List](https://help.benbria.com/en/articles/3358740-custom-fields-maintaining-a-pick-list.md)
- [Custom Fields - Creating a Pick List](https://help.benbria.com/en/articles/3358742-custom-fields-creating-a-pick-list.md): Lists of static items for respondents to choose from
- [Business Hours](https://help.benbria.com/en/articles/5201692-business-hours.md): This article will take you through the steps to get your business hours setup in your web messenger as well as best practices.
- [Double Opt-In](https://help.benbria.com/en/articles/5201693-double-opt-in.md): This article will take you through the double opt-in feature as well as best practices for its implementation.
- [Loop Device Management](https://help.benbria.com/en/articles/3358770-loop-device-management.md)
- [Exporting Conversations and Responses](https://help.benbria.com/en/articles/3358793-exporting-conversations-and-responses.md)
- [Internationalization \(i18n\)](https://help.benbria.com/en/articles/3358794-internationalization-i18n.md)
- [Subscriptions](https://help.benbria.com/en/articles/3358796-subscriptions.md): Monitoring assigned Team Members and Locations
- [Associating Tags to Team Members](https://help.benbria.com/en/articles/3344624-associating-tags-to-team-members.md): Restricting or granting access to Conversations with the use of Tags
- [Responses Reporting](https://help.benbria.com/en/articles/3358769-responses-reporting.md): How to report on you Smiley's, Thumbs question types

## Systems and Support

- [Kiosk Requirements](https://help.benbria.com/en/articles/8409456-kiosk-requirements.md)
- [Service-Level Agreements \(SLAs\)](https://help.benbria.com/en/articles/3358816-service-level-agreements-slas.md): Our performance, response and resolution standards
- [Volante: Adding a QR Code to Receipt](https://help.benbria.com/en/articles/5917873-volante-adding-a-qr-code-to-receipt.md): How to add a QR code to a Volante Systems receipt
- [Property Management Systems List](https://help.benbria.com/en/articles/3358720-property-management-systems-list.md)
- [KnowService Integration](https://help.benbria.com/en/articles/3358721-knowservice-integration.md)
- [Loop API v1](https://help.benbria.com/en/articles/3358722-loop-api-v1.md)
- [HotSOS Integration](https://help.benbria.com/en/articles/3358723-hotsos-integration.md)
- [RoomKeyPMS Integration](https://help.benbria.com/en/articles/3358725-roomkeypms-integration.md)
- [Embedded Data for Web Feedback and Web Messenger Channels](https://help.benbria.com/en/articles/4028639-embedded-data-for-web-feedback-and-web-messenger-channels.md): How to embed data within a Loop channel URL
- [Loop API v2](https://help.benbria.com/en/articles/3358709-loop-api-v2.md)
- [Loop SDK Setup \(Java on Android\)](https://help.benbria.com/en/articles/3358712-loop-sdk-setup-java-on-android.md)
- [Loop SDK Setup \(Swift on iOS\)](https://help.benbria.com/en/articles/3358713-loop-sdk-setup-swift-on-ios.md)
- [Loop SDK Setup, Messenger \(Swift on iOS\)](https://help.benbria.com/en/articles/3358714-loop-sdk-setup-messenger-swift-on-ios.md)
- [Loop Inbox Integration](https://help.benbria.com/en/articles/3358715-loop-inbox-integration.md)
- [Loop Messenger Channel Embed via URL](https://help.benbria.com/en/articles/3358716-loop-messenger-channel-embed-via-url.md)
- [Loop API v1 - Contact and Contact Event](https://help.benbria.com/en/articles/3358717-loop-api-v1-contact-and-contact-event.md)
- [How to set up a Zapier Integration](https://help.benbria.com/en/articles/7992809-how-to-set-up-a-zapier-integration.md)
- [Configuring your PointClickCare Integration](https://help.benbria.com/en/articles/8036415-configuring-your-pointclickcare-integration.md)
- [How to set up your Tripleseat Integration in Loop 360](https://help.benbria.com/en/articles/5993011-how-to-set-up-your-tripleseat-integration-in-loop-360.md): How to connect Loop 360 with Tripleseat
- [How do I update my Tripleseat Distribution Triggers?](https://help.benbria.com/en/articles/7943622-how-do-i-update-my-tripleseat-distribution-triggers.md)
- [How to Re-Sync Tripleseat](https://help.benbria.com/en/articles/7950914-how-to-re-sync-tripleseat.md)
- [How to set up an Email Distribution Template](https://help.benbria.com/en/articles/6136815-how-to-set-up-an-email-distribution-template.md): How to send email surveys via the Tripleseat integration
- [How to Edit your Email Distribution Template](https://help.benbria.com/en/articles/7942563-how-to-edit-your-email-distribution-template.md)
- [Tripleseat Integration Overview](https://help.benbria.com/en/articles/6970640-tripleseat-integration-overview.md)
- [Embedding Loop URLs within Tripleseat](https://help.benbria.com/en/articles/4004148-embedding-loop-urls-within-tripleseat.md)
- [How the Tripleseat Integration Interfaces with Loop](https://help.benbria.com/en/articles/3358708-how-the-tripleseat-integration-interfaces-with-loop.md)
- [Tripleseat Event Variables](https://help.benbria.com/en/articles/15018489-tripleseat-event-variables.md)
- [Tripleseat OAuth 2.0 Migration](https://help.benbria.com/en/articles/15031620-tripleseat-oauth-2-0-migration.md)
- [Customer Success Overview](https://help.benbria.com/en/articles/4011911-customer-success-overview.md): Our approach to customer success

## Loop Experience Platform Release Notes

- [Loop Experience Platform Release 4.20](https://help.benbria.com/en/articles/7851767-loop-experience-platform-release-4-20.md): Released May 2nd 2023
- [Read Me](https://help.benbria.com/en/articles/5684070-read-me.md): Updates related to our release notes
- [Loop Experience Platform Release 4.3](https://help.benbria.com/en/articles/5718388-loop-experience-platform-release-4-3.md): Released on December 1st, 2021
- [Loop Experience Platform Release 4.11](https://help.benbria.com/en/articles/6454326-loop-experience-platform-release-4-11.md): Released August 4th 2022
- [Loop Experience Platform Release 4.16](https://help.benbria.com/en/articles/6884515-loop-experience-platform-release-4-16.md): Released January 11th, 2023
- [Loop Experience Platform Release 4.13](https://help.benbria.com/en/articles/6609671-loop-experience-platform-release-4-13.md): Released October 4th 2022
- [Loop Experience Platform Release 4.2](https://help.benbria.com/en/articles/5683915-loop-experience-platform-release-4-2.md): Released on October 27th, 2021
- [Loop Experience Platform Release 4.12](https://help.benbria.com/en/articles/6534606-loop-experience-platform-release-4-12.md): Released September 7th 2022
- [Loop Experience Platform Release 4.10](https://help.benbria.com/en/articles/6362658-loop-experience-platform-release-4-10.md): Released July 7th 2022
- [Loop Experience Platform Release 4.7](https://help.benbria.com/en/articles/6318903-loop-experience-platform-release-4-7.md): Released April 4th 2022
- [Loop Experience Platform Release 4.8](https://help.benbria.com/en/articles/6318233-loop-experience-platform-release-4-8.md): Released on May 4th 2022
- [Loop Experience Platform Release 4.9](https://help.benbria.com/en/articles/6273171-loop-experience-platform-release-4-9.md): Released on June 2nd, 2022
- [Loop Experience Platform Release 4.19](https://help.benbria.com/en/articles/7238677-loop-experience-platform-release-4-19.md): Released April 10th 2023
- [Loop Experience Platform Release 4.18](https://help.benbria.com/en/articles/7061309-loop-experience-platform-release-4-18.md): Released March 7th 2023
- [Loop Experience Platform Release 4.15](https://help.benbria.com/en/articles/6804107-loop-experience-platform-release-4-15.md)
- [Loop Experience Platform Release 4.17](https://help.benbria.com/en/articles/6974293-loop-experience-platform-release-4-17.md): Released February 8th, 2023
- [Loop Experience Platform Release 4.21](https://help.benbria.com/en/articles/7984195-loop-experience-platform-release-4-21.md): Released June 6th 2023
- [Loop Experience Platform Release 4.14](https://help.benbria.com/en/articles/6707964-loop-experience-platform-release-4-14.md): Released November 4th, 2022
- [Loop Experience Platform Release 4.24](https://help.benbria.com/en/articles/8341019-loop-experience-platform-release-4-24.md): Released September 7th, 2023
- [Loop Experience Platform Release 4.25](https://help.benbria.com/en/articles/8452110-loop-experience-platform-release-4-25.md): Released October 5th, 2023
- [Loop Experience Release 4.25.8](https://help.benbria.com/en/articles/8507147-loop-experience-release-4-25-8.md): Released October 23, 2023
- [Loop Experience Platform Release 4.23](https://help.benbria.com/en/articles/8202371-loop-experience-platform-release-4-23.md): Released August 1st 2023
- [Loop Experience Platform Release 4.22](https://help.benbria.com/en/articles/8095195-loop-experience-platform-release-4-22.md): Released July 5th 2023
- [Loop Experience Platform Release 4.27](https://help.benbria.com/en/articles/8718458-loop-experience-platform-release-4-27.md): Released December 18th, 2023
- [Loop Experience Platform Release 4.28](https://help.benbria.com/en/articles/8992392-loop-experience-platform-release-4-28.md): Released February 23rd, 2024
- [Loop Experience Platform Release 4.30](https://help.benbria.com/en/articles/9156831-loop-experience-platform-release-4-30.md): Release April 3rd, 2024
- [Loop Experience Platform Release 4.31](https://help.benbria.com/en/articles/9289396-loop-experience-platform-release-4-31.md): Release May 7th, 2024
- [Loop Experience Platform Release 4.32](https://help.benbria.com/en/articles/9431199-loop-experience-platform-release-4-32.md): Released June 4th 2024
- [Loop Experience Platform Release 4.33](https://help.benbria.com/en/articles/9559033-loop-experience-platform-release-4-33.md): Released July 3rd 2024
- [Loop Experience Platform Release 4.34](https://help.benbria.com/en/articles/9707696-loop-experience-platform-release-4-34.md): Released August 8th 2024
- [Loop Experience Platform Release 4.35](https://help.benbria.com/en/articles/9833137-loop-experience-platform-release-4-35.md): Released September 4th 2024
- [Loop Experience Platform Release 4.36](https://help.benbria.com/en/articles/9952491-loop-experience-platform-release-4-36.md): Released October 2nd, 2024
- [Loop Experience Platform Release 4.38](https://help.benbria.com/en/articles/10206366-loop-experience-platform-release-4-38.md): Released November 26th, 2024
- [Loop Experience Platform Release 4.39](https://help.benbria.com/en/articles/10513084-loop-experience-platform-release-4-39.md): Released February 5th, 2025
- [Loop Experience Platform Release 4.40](https://help.benbria.com/en/articles/10729671-loop-experience-platform-release-4-40.md): Released March 6th, 2025
- [Loop Experience Platform Release 4.41](https://help.benbria.com/en/articles/11024707-loop-experience-platform-release-4-41.md): Released April 4th, 2025
- [Loop Experience Platform Release 4.42](https://help.benbria.com/en/articles/11267132-loop-experience-platform-release-4-42.md): Released May 7th 2025
- [Loop Experience Platform Release 4.43](https://help.benbria.com/en/articles/11504592-loop-experience-platform-release-4-43.md): Released June 4th 2025
- [Loop Experience Platform Release 4.44](https://help.benbria.com/en/articles/11729640-loop-experience-platform-release-4-44.md): Released July 8 2025
- [Loop Experience Platform Release 4.45](https://help.benbria.com/en/articles/11962403-loop-experience-platform-release-4-45.md): Released August 6th 2025
- [Loop Experience Platform Release 4.46](https://help.benbria.com/en/articles/12258038-loop-experience-platform-release-4-46.md): Released September 9 2025
- [Loop Experience Platform Release 4.47](https://help.benbria.com/en/articles/12744535-loop-experience-platform-release-4-47.md): Released November 6th 2025
- [Loop Experience Platform Release 4.48](https://help.benbria.com/en/articles/13005914-loop-experience-platform-release-4-48.md): Released December 10th 2025
- [Loop Experience Platform 4.49](https://help.benbria.com/en/articles/13376846-loop-experience-platform-4-49.md): Released January 14 2026
- [Loop Experience Platform 4.49.3](https://help.benbria.com/en/articles/13622860-loop-experience-platform-4-49-3.md): Released February 4th 2026
- [Loop Experience Platform 4.49.6](https://help.benbria.com/en/articles/14022548-loop-experience-platform-4-49-6.md): Released March 10th 2026
- [Loop Experience Platform 4.49.7](https://help.benbria.com/en/articles/14060048-loop-experience-platform-4-49-7.md): Released March 13th 2026
- [Loop Experience Platform 4.50](https://help.benbria.com/en/articles/14114609-loop-experience-platform-4-50.md): Released March 18 2026
- [Loop Experience Platform 4.50.3](https://help.benbria.com/en/articles/14502665-loop-experience-platform-4-50-3.md): Released April 10th 2026
- [Loop Experience Platform 4.50.4](https://help.benbria.com/en/articles/14626424-loop-experience-platform-4-50-4.md): Released April 14 2026
- [Loop Experience Platform 4.51](https://help.benbria.com/en/articles/14975247-loop-experience-platform-4-51.md): Released May 5 2026
- [Loop Experience Platform 4.52.2](https://help.benbria.com/en/articles/15636131-loop-experience-platform-4-52-2.md): Released June 24 2026
- [Loop Experience Platform 4.53.5](https://help.benbria.com/en/articles/16220016-loop-experience-platform-4-53-5.md): Released August 5th 2026

## Privacy and Security

- [Privacy Policy](https://help.benbria.com/en/articles/3358807-privacy-policy.md)
- [Data Privacy Statement](https://help.benbria.com/en/articles/3358688-data-privacy-statement.md)
- [GDPR Controller Information Disclosure Template](https://help.benbria.com/en/articles/3358689-gdpr-controller-information-disclosure-template.md)
- [GDPR Compliance](https://help.benbria.com/en/articles/3358691-gdpr-compliance.md)
- [GDPR List of Third Parties](https://help.benbria.com/en/articles/3358686-gdpr-list-of-third-parties.md)
- [Security Guide](https://help.benbria.com/en/articles/3358813-security-guide.md)
- [Security Statement](https://help.benbria.com/en/articles/9226015-security-statement.md): Our security, briefly stated.
- [Accessibility Statement](https://help.benbria.com/en/articles/9236448-accessibility-statement.md)
- [GDPR Data Flow](https://help.benbria.com/en/articles/9462764-gdpr-data-flow.md): Processing of personal data related by Data Processor and Sub-Processors

## Legal

- [Terms of Use](https://help.benbria.com/en/articles/3358810-terms-of-use.md): Subscription Term, Renewal, Term and Termination, Indemnification etc.
- [Acceptable Use Policy](https://help.benbria.com/en/articles/3358808-acceptable-use-policy.md)
- [Professional Services Agreement](https://help.benbria.com/en/articles/3358812-professional-services-agreement.md)
- [Hardware Warranty](https://help.benbria.com/en/articles/3358811-hardware-warranty.md)

## Legacy

- [Supported SMS Locations for Inbound, Outbound Messaging](https://help.benbria.com/en/articles/3351928-supported-sms-locations-for-inbound-outbound-messaging.md): List of countries where full inbound and outbound messaging is available
- [Texting-only Communication Template Ideas](https://help.benbria.com/en/articles/3358785-texting-only-communication-template-ideas.md)
- [Email Channel](https://help.benbria.com/en/articles/3358698-email-channel.md)
- [Kiosk Channel](https://help.benbria.com/en/articles/3358705-kiosk-channel.md)
- [Web Feedback Embeddable Channel](https://help.benbria.com/en/articles/3358707-web-feedback-embeddable-channel.md)
- [Web Flow Channel](https://help.benbria.com/en/articles/3358699-web-flow-channel.md)
- [Web Feedback Channel](https://help.benbria.com/en/articles/3358697-web-feedback-channel.md)
- [Facebook Messenger Channel](https://help.benbria.com/en/articles/3358704-facebook-messenger-channel.md)
- [Web Messenger Channel](https://help.benbria.com/en/articles/3358696-web-messenger-channel.md)
- [Web Messenger - Invitation Stats](https://help.benbria.com/en/articles/3358754-web-messenger-invitation-stats.md): Exporting invitation statistics from Loop
- [SMS Channel](https://help.benbria.com/en/articles/3351929-sms-channel.md): Reaching out to your client base through SMS or MMS
- [Twitter Direct Messages Channel](https://help.benbria.com/en/articles/3358702-twitter-direct-messages-channel.md)
- [Dashboard PDF Exports](https://help.benbria.com/en/articles/5321176-dashboard-pdf-exports.md): How to export your custom dashboard as a PDF
- [List of Pre-Defined Panels](https://help.benbria.com/en/articles/4249190-list-of-pre-defined-panels.md): Pre-Defined Panels in Loop's new reporting engine
- [Research: Topics Map](https://help.benbria.com/en/articles/3358774-research-topics-map.md)
- [Research: Trending Topics](https://help.benbria.com/en/articles/3358764-research-trending-topics.md): Information on using the Trending Topics reporting feature
- [Research: Topics Report](https://help.benbria.com/en/articles/3358776-research-topics-report.md)
- [Feedback Scoreboard Options](https://help.benbria.com/en/articles/3358734-feedback-scoreboard-options.md)
- [Research: Trending Topics](https://help.benbria.com/en/articles/3358777-research-trending-topics.md)
- [Conversations Reporting](https://help.benbria.com/en/articles/3358771-conversations-reporting.md): Information on metrics for your Conversations
- [Responses Reporting](https://help.benbria.com/en/articles/3351902-responses-reporting.md): Viewing information on submitted Responses from Feedback and Kiosk Channels
- [Dashboard Goals, Benchmarks](https://help.benbria.com/en/articles/3358768-dashboard-goals-benchmarks.md): Information on configuring your dashboard metrics
- [Weekly Push Email Report](https://help.benbria.com/en/articles/3358772-weekly-push-email-report.md): Information on configuring the Weekly Push Email Report
- [Question Types Index](https://help.benbria.com/en/articles/3332871-question-types-index.md): Methods for formatting the questions you'd like to ask your audience
- [Boolean: Smiley's & Thumbs Question Type](https://help.benbria.com/en/articles/3358799-boolean-smiley-s-thumbs-question-type.md): Asking a simple yes or no question for Feedback Channels
- [Customer Satisfaction Score \(CSAT\) Question Type](https://help.benbria.com/en/articles/3358806-customer-satisfaction-score-csat-question-type.md)
- [Customer Effort Score \(CES\) Question Type](https://help.benbria.com/en/articles/3358803-customer-effort-score-ces-question-type.md)
- [Net Promoter Score \(NPS\) Question Type](https://help.benbria.com/en/articles/3358738-net-promoter-score-nps-question-type.md)
- [Five Stars Question Type](https://help.benbria.com/en/articles/3358804-five-stars-question-type.md): Information on Five Star question types for Feedback Channels
- [Text Entry Question Type](https://help.benbria.com/en/articles/3358805-text-entry-question-type.md)
- [Comment-Box Question Type](https://help.benbria.com/en/articles/3358802-comment-box-question-type.md): Giving your audience the opportunity to leave their comments in a survey
- [Question Order Bias: How to Eliminate](https://help.benbria.com/en/articles/3358733-question-order-bias-how-to-eliminate.md): Options for keeping up adoption rates