The Twitter Direct Messages (DM) Channel allows the management of DMs from Twitter within the Loop Inbox.

To configure, go to the Channels page, and click the “Setup” button inside the Twitter Direct Message section.

You will be presented with a Login button to connect your Twitter account to Loop. Clicking the button will begin the automated integration process.

Once connected, customers reaching out to you via DM will have their messages appear in Loop, allowing you to respond direct from your Loop Inbox.

Please note that this feature is available to Loop Online customers exclusively at this time. Limited beta access for other Loop platforms coming soon: Please contact sales or your Benbria Support representative for more information.