Being able to address customer experience issues quickly is what Loop XM is all about.
By setting proper Ticket Priorities you can specify the level of urgency and importance of the ticket which directly correlates with response and resolution time.
Setting up Ticket Priorities
To set up Ticket Priorities, go to the Settings section.
Next, select Priorities.
Here, you will be able to edit existing Ticket Priorities using the Edit button. A window will open where you can change the display name, set the active status and make the priority default.
Once active, the Priority can be assigned to a ticket in the Tickets section. Select a ticket and in the right hand panel you will see the ability to change the Priority.
Reporting on Priorities
This information can then be reported on for you to see where trends exist with the tickets that are coming in for your organization.