Loop

An overview of ticket management for resolving customer experience gaps

Ticket Management Overview

How to manage tickets from Open to Resolved

Customizable ticket status used to segment tickets and establish proper operational workflows

Analyzing the root cause of customer experience issues

Resolving customer experience issues and analyzing trends

Create ticket priorities used to segment tickets and establish proper operational workflows based on level of urgency and importance

Setting response and resolution targets for customer concerns

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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