Loop

An overview of the shared inbox and responding to customers

Inbox Overview

Escalate conversations to team members to ensure follow-up and resolution

Configuring Tags to be automatically applied to Conversations in the Inbox

How to automate responses while keeping a human-in-the-loop

Information on where to download the Inbox Manager app on your phone

Information on setting up and using the Out of Office feature

Identifying customers or guests when no contact name is present

Messages that are automatically sent back as replies to Loop activities

How to build filters around specific words or phrases

Archiving as a best practice for maintaining your conversational data in Loop

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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