Loop

Aniko Villeneuve

Loop Messaging

An overview of the shared inbox and responding to customers

Inbox Overview

Escalate conversations to team members to ensure follow-up and resolution

Escalating Conversations

Configuring Tags to be automatically applied to Conversations in the Inbox

Auto-Tagging Conversations

How to automate responses while keeping a human-in-the-loop

Chatbots & Conversation Orchestration

Information on where to download the Inbox Manager app on your phone

Mobile Inbox App for Team Members

Loop Inbox - Requests

Information on setting up and using the Out of Office feature

Out-of-Office

Identifying customers or guests when no contact name is present

Contact Aliases

Messages that are automatically sent back as replies to Loop activities

Message Templates

How to build filters around specific words or phrases

Profanity Filters

Archiving as a best practice for maintaining your conversational data in Loop

Archiving Conversations

Messaging & Inbox

Creating Contact Mappings & Importing

Segmenting Contacts

Broadcast Messaging Overview

Composing Broadcast Messages

Inviting Guests using a Recipient List in CSV format

Sending Messages, Invitations to Customers

Broadcast Messaging

Adding and modifying Team Members for your account

Users

How to change the password for your user account on the Loop Classic user experience

Change Your Password (Loop Classic)

How to add, remove and modify options from a dropdown menu

Loop Custom Fields - Maintaining a Dropdown Menu

Assigning Conversations to Specific Team Members

Customize the look and feel of your Channel

Multimedia Settings

Custom Fields - Maintaining a Pick List

Lists of static items for respondents to choose from

Custom Fields - Creating a Pick List

This article will take you through the steps to get your business hours setup in your web messenger as well as best practices.

Business Hours

This article will take you through the double opt-in feature as well as best practices for its implementation.

Double Opt-In

Loop Device Management

Exporting Conversations and Responses

Internationalization (i18n)

Monitoring assigned Team Members and Locations

Subscriptions

Restricting or granting access to Conversations with the use of Tags

Associating Tags to Team Members

How to report on you Smiley's, Thumbs question types

Responses Reporting

Account Administration

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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