Business Hours

This article will take you through the steps to get your business hours setup in your web messenger as well as best practices.

Written by Aniko Villeneuve
Updated over a week ago

Special Note: Business Hours currently can ONLY be set at the account level and not individual location level.

Setting your business hours is a great way to set proper expectations with your customers. This feature allows you to set the schedule where you will be available to respond to customer inquiries.

To get this feature set up, head over to Advanced> Account Settings in the administrative view:

Next, scroll down towards the bottom of the page to the section called Business Hours and the toggle switch to enable. If you do not enable the Business Hours toggle, no away message will be sent.

Here you can enable the days you are open as well as assign operating hours and/or shift times. You can also enable the All Day toggle to set a full 24 hour period. In the example below you can see the two shifts being offered, 9am-12pm and 1pm-6pm, this is to factor in a lunch break.

Lastly, you will want to make sure that your Away Message Text is set. This is the message that will be sent when a customer tries to communicate with your team outside of the designated business hours. It is also essential to set the Default Timezone you operate in.

On the flip side, the customer would see this:

Did this answer your question?