Summary
The Loop Experience Platform offers three primary tier editions—Standard, Professional, and Enterprise—to align with your organization’s operational footprint, site-level workflow complexity, and software integration requirements. Each edition scales predictably based on touchpoints (such as physical locations, rooms, or employee headcount) with support for unlimited users and usage.
Supported Platform Editions & Feature Descriptions
Edition | Primary Focus | Included Channels & Capabilities | Integrations & Workflows |
Standard | Core operations & basic feedback collection. | • Basic channels of engagement. • Standard feedback & survey tools. • Basic insights and reporting.
| • Necessary standard integrations. • Essential ticketing and messaging.
|
Professional | Advanced operations, automation & AI. | • Advanced channels of engagement. • Advanced feedback & survey projects. • Advanced reporting & analytics.
| • Advanced integrations. • Workflow automation. • AI-assist features.
|
Enterprise | Large-scale, complex enterprise deployments. | • All channels of engagement. • Full suite of software capabilities (Loop Messaging, CXM, EXM). • Enterprise reporting & analytics.
| • Custom enterprise integrations. • Complex multi-location automation. • Custom contract terms.
|