Web Feedback Channel
Written by Aniko Villeneuve
Updated over a week ago

The Web Feedback channel allows you the opportunity to gather feedback from guests or customers using a variety of question types. A guest mobile view (to be accessed via web browser from a guest’s personal device) is supported with the following features:

  • Identical questions from the kiosk experience

  • Full branding capabilities with primary and secondary colours

  • Location selection (if >1 location)

  • Optional collection of email address or phone number

  • Guest engagement via email or text (with submission of the above)

  • Question order randomization

  • Interface similar to below

  • Full localization (multi-language) support

  • Full support for bi-directional text messaging only conversation (via SMS)

  • Full support for multiple surveys

When configuring a Web Feedback channel, you will be able to customize the channel in the following ways:

  • Enter a custom personal subdomain (https://[ACCOUNT].blazeloop.com as an example)

  • Upload a custom multimedia profile (customizing font colours and sizing, images, backgrounds)

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