The Web Feedback channel allows you the opportunity to gather feedback from guests or customers using a variety of question types. A guest mobile view (to be accessed via web browser from a guest’s personal device) is supported with the following features:

  • Identical questions from the kiosk experience
  • Full branding capabilities with primary and secondary colours
  • Location selection (if >1 location)
  • Optional collection of email address or phone number
  • Guest engagement via email or text (with submission of the above)
  • Question order randomization
  • Interface similar to below
  • Full localization (multi-language) support
  • Full support for bi-directional text messaging only conversation (via SMS)
  • Full support for multiple surveys

When configuring a Web Feedback channel, you will be able to customize the channel in the following ways:

  • Enter a custom personal subdomain (https://[ACCOUNT].blazeloop.com as an example)
  • Upload a custom multimedia profile (customizing font colours and sizing, images, backgrounds)
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