It's now easy to embed a Loop Web Feedback widget into your web experiences (Wi-Fi landing pages or other popular pages for guests and visitors) to understand the current sentiment of the guest. Low ratings when querying for guest satisfaction will be redirected to the full Loop Inbox experience in order to further engage and (hopefully) recover the guest.
A new Admin screen has been added to manage configuring the widget, and it will supply the code snippets to copy into the external website. The widget will use the first question of a configured survey, and render as five faces. The colours can also be configured from within the Admin Multimedia page.
Let's start with the Guest's experience:
An unbranded Web Feedback widget has been added to a mock Wi-Fi landing page in the examples below:
Step I: Arrival
Step II: Prompt for Recovery (if the visitor answered either 1, 2 or 3 of the 5-point scale)
If 'Yes' then the guest is directed to the Loop Inbox experience to engage the team.
Part III: Direct to Loop
The screenshot below showcases the conversation from the team's perspective:
Step 1: Create an Experience Survey
A default survey can be created with a simple button click in the widget configuration page (example shown below). This survey can be customized in the Surveys page.