Tripleseat is a leading sales and event management web application (CRM) for restaurants, hotels and unique venues that can help increase event sales and streamline the planning process.
With the integration, Tripleseat customers can leverage Loop’s feedback and engagement capabilities to manage the guest experience.
This integration graphic outlines how an event coordinator will gather insight from guests through Loop's unique feedback process.
Starting with the creation of the event within Tripleseat, there are a number of segments within the guest journey where an event coordinator can utilize the integration to send a survey to a customer. The initial integration will allow for post-event engagement.
Todays usecase: Event manager wants to survey guests post event
Before You Get Started
In order to successfully leverage the Loop and Tripleseat integration, you will need:
- A Tripleseat account
- A Benbria Loop account
- A location structure that is modeled similarly in both solutions
- A survey for the event in Loop
- An event in Tripleseat
Example Of Locations
Scope of Article
This knowledge base article will cover the following:
- How to setup custom fields in Loop to enable Tripleseat integration
- How to configure the Tripleseat platform
- How an end user will use the integrated solution
How To Prep Loop For Integration
Once locations and surveys are setup in the Loop platform, it’s important to setup “Custom Fields” to enable the integration.
How to Enable Loop Integration Within Tripleseat
In order to enable the Loop platform within Tripleseat, your team will need to gather survey and location information from the Loop platform. This is then used to configure the integration within Tripleseat.
How to Enable Tripleseat Integration Within Loop
To enable the integration on Loop’s end, a member of Benbria’s Customer Success team will first need to collect the following from the Loop platform:
- Loop Survey URL
- Survey shortcode
- Location shortcode
Note: These steps will soon be available to end users so its self-serviceable.
For more information on the Loop survey URL as it pertains to Tripleseat, please refer to our article Embedding Loop URLs within Tripleseat
Within Tripleseat, users will create a link between the Loop survey and the Tripleseat solution. Here is how an admin will configure it.
How The Users Can Utilize The Integration
The process below outlines the steps to send guests a survey from Tripleseat after an event.
Note: the same steps can be taken for pre-event and in-event surveys.
Event manager wants to survey guests post event
Where do survey results go in Tripleseat?
Survey results are not displayed within the Tripleseat solution. The results and reporting can be found within the Loop platform.
Can you push out surveys from Tripleseat to event guests pre-event?
Yes, you can send a survey from Tripleseat in the form of a comment. Currently surveys are tied to a location and an event. Improvements are being made to allow event specific surveys to be sent out.
Can we get to the reporting center of Loop from Tripleseat or do we have to manually exit the Tripleseat interface?
At this time, there is no direct way to access Loop's reporting capabilities through Tripleseat. You would need to access your Loop account with the user credentials you have been provided.
Can emails be automated pre and post event? Also are we able to send surveys to all of our users rather than those selected?
A workflow based task can be configured within Tripleseat to remind the user to send the email. However, the email would need to be sent manually using the template.
Are we able to have all surveys of a specific location auto emailed to the General Manager of that property? Is there any way to create a note or alert in Tripleseat when this happens?
This would be a capability within Tripleseat and needs to be verified by Tripleseat.