Tripleseat is a leading sales and event management web application (CRM) for restaurants, hotels and unique venues that can help increase event sales and streamline the planning process.

With the integration, Tripleseat customers can leverage Loop’s feedback and engagement capabilities to manage the guest experience.

This integration graphic outlines how an event coordinator will gather insight from guests through Loop's unique feedback process.

Starting with the creation of the event within Tripleseat, there are a number of segments within the guest journey where an event coordinator can utilize the integration to send a survey to a customer. The initial integration will allow for post-event engagement.

Todays usecase: Event manager wants to survey guests post event

In order to successfully leverage the Loop and Tripleseat integration, you will need:

This knowledge base article will cover the following:

Once locations and surveys are setup in the Loop platform, it’s important to setup “Custom Fields” to enable the integration.

In order to enable the Loop platform within Tripleseat, your team will need to gather survey and location information from the Loop platform. This is then used to configure the integration within Tripleseat.

To enable the integration on Loop’s end, a member of Benbria’s Customer Success team will first need to collect the following from the Loop platform:

Note: These steps will soon be available to end users so its self-serviceable.

For more information on the Loop survey URL as it pertains to Tripleseat, please refer to our article Embedding Loop URLs within Tripleseat

Within Tripleseat, users will create a link between the Loop survey and the Tripleseat solution. Here is how an admin will configure it.
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The process below outlines the steps to send guests a survey from Tripleseat after an event.
​Note: the same steps can be taken for pre-event and in-event surveys.

Event manager wants to survey guests post event

Survey results are not displayed within the Tripleseat solution. The results and reporting can be found within the Loop platform.

Yes, you can send a survey from Tripleseat in the form of a comment. Currently surveys are tied to a location and an event. Improvements are being made to allow event specific surveys to be sent out.

At this time, there is no direct way to access Loop's reporting capabilities through Tripleseat. You would need to access your Loop account with the user credentials you have been provided.

A workflow based task can be configured within Tripleseat to remind the user to send the email. However, the email would need to be sent manually using the template.

This would be a capability within Tripleseat and needs to be verified by Tripleseat.