Available under ‘Reporting Settings’ for users with 'admin' permissions or higher, Goals define the targets for each metric:
This section is also where individual location benchmarks for NPS, CSAT, CES and Five-Star question types will be established (Note: account-wide benchmarks for these question types are not available at this time).
For select metrics, goal metrics will appear on reports.
- Guest Happiness | Minimum percent of “happy” conversations, as determined by Natural Language Processing (NLP) tools. (e.g., setting goal to “50” means that at least 50 percent of the new conversations this week are required to be happy conversations per sentiment analysis)
- Message Response Time | Maximum median message response time in minutes.
- Request Fulfillment Time | Maximum median fulfillment time for OnDemand requests in minutes.
- Revenue | Minimum value of all ordered items in dollars.
- Invites Sent | Minimum percentage of guest check-ins that invites were sent to (e.g., setting this goal to “50” means that invites were sent to at least 50 percent of the checked in guests)
- Invites Opened | Minimum percent of opened invitations required (e.g., setting the goal to “50” means that guests will open at least 50 percent of all invites sent to them in the past week.)
- Conversations Started | Minimum percentage of new loops this week based on guests checked-in to the property (e.g., setting the goal to “50” means that the number of new conversations this week is required to be 50 percent of the check-ins or higher.)
Available under ‘Reporting Settings’ for users with 'admin' permissions or higher, Settings define the calendar, currency and period starts for the system:
The sending of push email reports are scheduled separately via a task, however, the time ranges for fiscal periods are defined here.