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Customer Satisfaction Score (CSAT) Question Type
Customer Satisfaction Score (CSAT) Question Type
Written by Aniko Villeneuve
Updated over a week ago

The Customer Satisfaction (CSAT) question type presents the customer with a scale ranging from 1 to 5, corresponding to their satisfaction with a given service (1 representing low satisfaction and 5 representing high satisfaction). CSAT helps you to gather a customer's satisfaction at key points in a transaction or through an interaction with your organization. By offering 5 tiers of choice, the customer can provide more specific metrics while keeping the answering process quick and simple.

The manager will receive the customer's response as a metric out of 5.

CSAT scores are provided by displaying a percentage of people who responded to a question with a 4 or 5. If a CSAT score is displayed as an 85 for example this would mean that 85% of respondents answered the question with a 4 or 5.

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