This article outlines the process to connect your Tripleseat account with your Loop 360 account. Our Integration is triggered when an Event Type or Lead is created in Tripleseat.

Learn about event types in this Tripleseat article.

Step 1: Access your Loop Account Webhook

In Loop360, navigate to the Settings Tab in the Left sidebar. Scroll down to the Integrations section and select Tripleseat.

Copy the Webhook Target URL for your Tripleseat account in Step 2.

Step 2: Access your Tripleseat Account and API Key

In your Tripleseat account, select the Settings section.

Towards the bottom of the page, select Tripleseat API/Webhooks.

In the Webhook Endpoints, select Add Webhook.

On the New Webhook screen, select the 3 Event Actions that Loop supports:

  • Create Event,

  • Update Event

  • Delete Event.

Loop also supports Lead Actions:

  • Create Lead

  • Create Internal Lead

In Your Target URL, paste the copied Loop 360 Webhook URL from your account. Select Create.

Back at the Tripleseat API & Webhook page, copy the Tripleseat Public API. This will be used to configure your Loop 360 Tripleseat settings.

Step 3: Inserting Tripleseat Public API Key in Loop

In the Settings Tab of your Loop 360 account, navigate to the Tripleseat integration.

Paste your Tripleseat Public API Key and select Sync.

If done correctly you will see dropdown boxes appear. Select the Event timing in which you want to send our your survey.

Step 4: Configuring Event Survey Settings

There are two ways to configure your account per event timing. This can be based on your Location or by Event Type.

Configuring your account by Event Type

there will be an Event entry corresponding to each Tripleseat Event Type found in your Tripleseat account.

For each Event Type, select a Survey to automatically distribute and time of Delivery. Ensure that your Survey is Active.

Configuring your account by Location

First thing you will need to do to set up your Tripleseat integration based on Location is to map the Tripleseat location to your Loop location. This ensures that each location is correct.

Once configured, you will then select the event you wish to configure your survey. Scroll until you see the Per Location section. In that section you will see a list of locations to configure. Select your specific Survey to automatically distribute and time of Delivery. Ensure that your Survey is Active.

That is how easy it is to integrate your Loop 360 account with your Tripleseat account. Check out our other help articles on how to send Pre and Post Event surveys to your guests.

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