Based on your account subscription users may have access to all or a combination of specific features in Loop 360. Editing your user permissions is only accessible to Administrator and Owner roles under the Settings Tab.

If you have any questions about your user settings, please reach out to your account administrator or customer success manager or submit a request to

Accessing your User Settings

To edit user settings navigate to the settings (1) menu on the left side of the screen, select users (2) from the settings listed then choose the edit user (3) icon to the right of the user you wish to edit.

In your user settings, you can edit the following; profile, subscriptions, notifications, and permissions.


This is where the user details are displayed including the name, email address, and language of the user. You can also add a mobile number to the user details.


Under the subscriptions tab you can enable report distribution to the selected user.

There are three main report types below. You can turn any of these features on by toggling the button to the right.

  • Daily digest: provides an overview of dashboard metrics for account locations enabled for the user sent daily.

  • Weekly report: provides an overview of dashboard metrics for account locations enabled for the user sent weekly.

  • LDM push report: action-oriented report to support field-management of Loop Kiosk and Scoreboard devices in the field & is focused on issues that require staff action.


Under the notifications tab is where you can assign specific alerts.

In General, you can toggle inherit from the account (pre-configured notifications) and turn on audio notifications for email and push notifications.

In Activities, you can select from the list below which notifications you would like to turn on. *Be sure to select save when finished.*


Under the permissions tab are three main sections that control different types of authorization for the user:

  • General: update the user role and location access associated with their account.

  • Conversation Activities: toggle actions the user can take when using conversations such as view/access comments, create and delete.

  • Data: allow the user to export CSV reports for tickets or reports or both.

If you require any assistance, please reach out to and we will do our best to help!

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