Benbria has released it's AI-Powered Beta features available for Loop XM users. If you are interested in testing out our new features, please reach out to our Customer Success Team at success@benbria.com

Loop AI Assisted Tools helps to simply your workflows by having AI offer a summary of a conversation or ticket had between staff and the customer. As well, the ability to assist in conversation writing to a customer or staff member. Key AI features included in Loop are:

These features are available in the Inbox and can be used in any conversation by interacting with a newly added icon.

When you select the Summarize Conversation, it will provide you a 5 bullet point summary of the interaction between staff and customer.

Ticket Summary is also available for complaint management as a ticket note. In the Public comment of the ticket messenger view, select the summarize conversation.

When you select the Summarize Conversation, it will provide you a 5 bullet point summary of the interaction between staff and customer.

Additionally, this icon will appear upon closing a ticket, allowing managers to conveniently enhance their ticket's closing note.

Before sending a message, users can use this feature to alter the message to read friendlier or more professional. Selecting this option will allow AI to rewrite any text that is written within the comment box before sending.

Selecting this option from the dropdown of the feature icon will allow AI to rewrite any text that is written within the comment box before sending.

Selecting this option from the dropdown of the feature icon will enhance your response to read more professional and formal. Selecting this option will allow AI to rewrite any text that is written within the comment box before sending.

Below is the original text without any grammar or spelling considerations:

By selecting the AI icon, make more professional Loop's AI assisted writing tool automatically enhanced the original text for review prior to sending.