Overview
Our latest release introduces powerful new ways to automate your guest communication and dive deeper into your feedback data. By integrating dynamic event details directly into your surveys and adding sophisticated filtering to your visual reports, we’re helping you turn raw data into actionable insights with less manual effort.
Tripleseat Event Variables for Survey Invitations
We’ve expanded our integration capabilities to make your survey invitations feel more personal and professional. You can now automatically include specific Tripleseat event details within your email templates, ensuring recipients have all the context they need before they provide feedback.
New Variables: You can now drop the following event-specific details directly into your invitations:
Event Name & Type: Tailor the tone of your message based on whether it’s a corporate gala or a private dinner.
Event Location: Provide clarity for guests who may have visited multiple venues.
Date & Time: Ensure the guest knows exactly which experience you’re asking about.
Enhanced Word Cloud Filtering
Visualizing guest sentiment just got much more precise. Our Word Cloud panels now support filtering by string question categories, allowing you to slice your qualitative data like never before.
Categorical Insights: Instead of seeing a broad overview of all feedback, you can now filter your word clouds to show sentiments related to specific categories (e.g., "Service," "Ambiance," or "Menu Quality").
