The scoreboard is a real-time, on-location display designed to motivate staff towards proactive action. Each scoreboard will display the categories associated with a specific survey. As guests provide feedback through the survey, the scoreboards will update in real time. Scoreboards are available as web-URLs or with physical hardware and can be viewed in a variety of different configurations as outlined below.
Results can be displayed for all locations (/scoreboards/all?layout=TABLE) or a single location (/scoreboards/<location_code>?layout=TABLE)
Categories are re-ordered based on their individual score
Results update in real time for each category
Goals can be defined that highlight in Red % scores below goal
The Table scoreboard uses a customizable background image that can tie into the kiosk multimedia for a consistent user experience.
The Dashboard scoreboard is a more interactive option, optimized for locations with lower response counts. This scoreboard alternates between two screens. The first screen displays the following three widgets:
Best Store Yesterday (across all locations, based on the ratio of positive to negative loop answers),
Current Store Rankings based on Exponential Moving Averages (the view alternates between averages based on 7 and 14 days),
Last Response (last set of answers submitted at this location).
The envelope icon indicates there are some unanswered loops in Employee Inbox. The loop is considered to be unanswered if there’s no employee comment to it since it was created or since the customer added a new comment. The icon appears on the scoreboard even if the unanswered loop is from an earlier date.
The second page displays the following three widgets:
Best Store Yesterday (unchanged from the first page),
Current Store Rankings (across all locations, based on the ratio of positive to negative responses today),
Customer Sentiment - today’s response count breakdown by question for this location.
The Dashboard scoreboard is rendered in Benbria Loop branding and allows for a large logo image. No other branding features are supported.
If being accessed from a standard web browser via URL, the following features are available through parameters to control scoreboards. The ‘base URL’ for all examples is:
Additional scoreboard features can be accessed by adding the following parameters at the end of the 'base URL':
The functionality as described in ‘Regional Scoreboard’ but for all enabled locations.
When a scoreboard loses Internet connectivity, it continues to display the last received loop count information, while attempting to reconnect in the background.