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Loop Experience Platform Release 4.39
Loop Experience Platform Release 4.39

Released February 5th, 2025

J
Written by Justin Marcon
Updated over 2 weeks ago

Overall

With Release 4.39, we are happy to announce the addition of new features and enhancements aimed to improve the user experience in Loop. Live Translate has been introduced to enable users to read and understand inbound messages written in foreign languages. Scoreboard Projects have been added to Loop 360 to allow users to easily configure and preview Loop Scoreboards. Various additional feature and product enhancements have been introduced across the Loop platform to enhance the overall user experience.

New Features

Live Translate for Inbox Conversations

We're excited to announce that in Loop 4.39, Live Translate will be available for enterprise users of the Inbox. Live Translate is a powerful new feature that enables the real-time translation of conversations into your preferred language. This feature translates inbound messages in foreign languages, making it possible for managers of the Inbox to understand communications from contacts no matter their preferred language.

Feature Enhancements

Scoreboard Projects

We are delighted to announce Scoreboard Projects as a new project type, now available in Loop 360. Scoreboard Projects will offer a more convenient and efficient way to curate Loop Scoreboards. Scoreboards will let you track and compare key metrics in real time, allowing you to look across areas of your business to monitor performance. Scoreboard projects will allow you to easily perform the following:

  • Configure your scoreboard to be scoped by specific locations, surveys, or categories to isolate key areas of your business

  • Modify your scoreboard's appearance using custom CSS

  • Preview your scoreboard to ensure you're happy with its configuration

Response List Filtering

In Loop 4.39, enhancements were made to filtering in the Responses page. These include the following:

  • A "select all" option when filtering by location

  • The ability to filter responses based on the presence or absence of comments

Product Enhancements

With Release 4.39 comes a variety of product enhancements and improvements. These items were implemented to enhance general usability resulting in a more seamless experience than ever before.

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