Customer success is Benbria's chosen business methodology of ensuring that customers achieve their desired outcomes while using Loop. Customer success is relationship-focused and aligns goals for mutually beneficial outcomes.
In a nutshell, customer success is about a being proactive, while customer service is about being reactive.
At Benbria, our customer Success team includes resources with various skillsets that work closely with customers from pre-sales through onboarding and renewal:
- Sales Engineers
- Implementation Specialists
- Customer Success Managers
- Customer Support Specialists
As such, your overall success is managed throughout your journey with us. We invest in several activities such as monthly healthchecks and executive business reviews with customers to spot problems and opportunities, and align roadmaps and initiatives.