Customer success is Benbria's chosen business methodology of ensuring that customers achieve their desired outcomes while using Loop. Customer success is relationship-focused and aligns goals for mutually beneficial outcomes.

In a nutshell, customer success is about a being proactive, while customer service is about being reactive.

At Benbria, our customer Success team includes resources with various skillsets that work closely with customers from pre-sales through on-boarding and renewal:

As such, your overall success is managed throughout your journey with us. We invest in regular activities to help spot problems and opportunities, and align roadmaps and initiatives:

Note: For more information, please contact success@benbria.com or sales@benbria.com for more details.