Customer success is Benbria's chosen business methodology of ensuring that customers achieve their desired outcomes while using Loop. Customer success is relationship-focused and aligns goals for mutually beneficial outcomes.
In a nutshell, customer success is about a being proactive, while customer service is about being reactive.
At Benbria, our customer Success team includes resources with various skillsets that work closely with customers from pre-sales through on-boarding and renewal:
Customer Success Managers
Customer Support Specialists
As such, your overall success is managed throughout your journey with us. We invest in regular activities to help spot problems and opportunities, and align roadmaps and initiatives:
Executive Business Reviews