This release was focused on facilities management and hospitality in support of collecting more granular insights and automating action. This included formalizing how rooms are managed on the platform as well as downstream features related to surveys, conversations and tickets.
Room Type Settings
Added basic support for room types and rooms. Room types are ideal for collecting feedback and resolving issues related to any type of room including guest rooms, event rooms, washrooms, classrooms etc. Rooms can be imported in bulk via CSV.
Room Types are configurable within the settings in the Loop 360 user experience:
Note: Currently only our operations team can create new room types from a licensing perspective.
Location Reference Questions
Added a location reference question type for surveys to specify the location and room within a survey response. Reference questions can be leveraged via URL parameters making them ideal for use within dynamic QR Codes when the location and/or room needs to be specified and pre-populated within the response.
Location reference questions have been added to reporting available with the survey project insights tab as well as dashboards. This allows for granular reporting on answers to location reference questions.
Location reference questions are available within survey actions as well for creating tickets and/or conversations more accurately based on location and/or room.
Dynamic Multi-QR Code for Link Channels
Added the ability to generate dynamic QR codes in bulk for each location and/or room within a link channel. The QR Codes are contextualized to each location and/or room simplifying the collection process.
Global Survey Projects
Survey projects can now be either global or related to a specific location.
Rooms In Tickets & Conversations
Added rooms to conversations and tickets. Conversations and tickets can be related to specific rooms in addition to locations for workflow and reporting purposes.
Ongoing accessibility compliance enhancements for surveys related to ADA, AODA, WCAG and Section 508.
Various usability enhancements related to user interfaces and existing features.