Ticket Root Causes

Analyzing the root cause of customer experience issues

Written by Aniko Villeneuve
Updated over a week ago

Being able to address customer experience issues quickly is what Loop 360 is all about. One tool that can be used to help you keep track of what is happening in your business locations is Root Causes.

Root Causes allow you to set defined areas that you want to focus attention on. Some common examples of Root Causes are: cleanliness, service speed, service experience, and quality of the product.

Setting up Root Causes

To set up Root Causes, go to the Settings section.

Next, select Root Cause.

Here, you will be able to add new Root Causes using the green Add button. A window will open where you can give a name and description to the Root Cause, as well as set the active status.

Once active, the Root Cause can be assigned to a ticket in the Tickets section. Select a ticket and in the right hand panel you will see the ability to add one or more Root Causes.

Reporting on Root Causes

This information can then be reported on for you to see where trends exist with the tickets that are coming in for your organization.

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