Email Survey Invitations is a different method of distributing surveys via email. This article will outline the steps needed to distribute surveys via email.
Email Survey Invitations Setup
Navigate to the Projects folder and select the survey project you wish to distribute via email.
Within the survey Distributions tab select the email channel. Survey Invitations are simple to design, requiring just a subject and message body to get started. Click on Get Started to begin. You will see the Subject line for your email. This will be displayed as the subject line when your customer receives this email so make it relevant to your survey. The Message field will be the body of your email where you may add your custom content.
Survey Invitations can be customized according to your brand and personalized using placeholders, resulting in email communications that properly represent your organization.
Email Tracking
After setup survey invitations can be tracked through their entire life cycle. View the status of an individual invitation as it progresses from being scheduled through to being opened and completed. Additionally, Survey Invitations allow you to gain insight into specific recipients to better understand how they interacted with your outgoing surveys.
The status filter affects the information displayed in the invitation table and has the following options:
All (Display all email invitations no matter the status)
Scheduled (Display email invitations that are scheduled to be sent)
Sent (Display email invitations that are already been sent)
Delivered (Display email invitations that are delivered to the recepient)
Failed (Display email invitations that have failed delivery to the recipient)
Cancelled (Display email invitations that had been cancelled prior to be sent)
Opened (Display email invitations that had been opened by the recipient)
Clicked (Display email invitations where the recipient clicked on the survey link)
Completed (Display email invitations where the recipient had completed the survey)
Note: Currently, survey invitations may only be delivered via integrations with Loop. If you have any questions please reach out to support@benbria.com