Tripleseat has announced the deprecation of OAuth 1.0 for its API, with a final discontinuation date set for July 1, 2026. All users, developers, and integration partners must migrate to OAuth 2.0 before this date to ensure uninterrupted service.
How to Reconnect Your Tripleseat Integration
We recently upgraded the way Loop connects to Tripleseat, moving to a more secure OAuth 2.0 authentication method. As part of this change, you will need to re-authorize the connection between your Loop and Tripleseat accounts. The process takes less than a minute and will not affect any of your existing data or settings.
Before You Begin
Make sure you have your Tripleseat account credentials handy. During the process, you will be redirected to Tripleseat in a new window to authorize the connection.
Steps to Re-Authorize Your Integration
Log in to Loop and go to Settings.
In the left-hand menu, scroll to the Integrations section and click Tripleseat.
You will see the Tripleseat Settings screen with an Authenticate button.
Click Authenticate. You will be redirected to Tripleseat in a new window.
On the Tripleseat authorization screen, review the list of permissions Loop is requesting. These include read access to your Accounts, Bookings, Contacts, and Events, as well as write access for Documents, Notes, Tasks, and Webhooks. This is the same access your integration has always had. Click Authorize to continue.
Why does Loop need these permissions? These are the same permissions your integration has always used. We are simply switching to a more secure way of granting them. Authorizing does not give Loop any new access to your Tripleseat account. |
You will automatically be returned to Loop. Your integration settings will be visible and your connection will be active.
What to Expect After Authorizing
Once you have authorized the connection, everything will look and work exactly as before:
Your Tripleseat settings and location mappings will be intact.
No existing data or configuration will be affected.
Your integration will be confirmed as active and operating normally.
This is a one-time process. Once complete, your OAuth token will be managed automatically and you will not need to re-authorize again.
Frequently Asked Questions
I clicked Authenticate but nothing happened.
Your browser may be blocking pop-ups or new tabs. Check your browser settings and allow pop-ups from the Loop platform URL, then try again.
I see the authorization screen but I am not sure which Tripleseat account to use.
Use the Tripleseat account credentials associated with your property. If you manage multiple properties, make sure you are logged into the correct Tripleseat account before authorizing. If you are unsure, contact our support team for help.
I clicked Authorize but the settings page looks blank.
Try refreshing the page. If your settings still do not appear, please reach out to support with your account name and the approximate time the issue occurred.
My Tripleseat integration stopped working after the update.
Please contact our support team right away. Share your account details and a description of what happened, including when the issue started, so we can investigate quickly.
Will I need to do this again in the future?
No. This is a one-time re-authorization. Once complete, your connection will be maintained automatically.
Need help? Contact our support team and we will be happy to walk you through the process.