Loop

Arutyun Airapetyan

Jordan Parsons

Setting up and configuring the Loop Experience Platform

Platform Settings & Configuration

How do I access User settings?

This article will help you understand different permission and notifications settings in Loop 360.

How to Manage User Permissions, Location Assignment & Notifications

How do I add a User to my Loop?

Users & Permissions

Understanding Brands

Branding Management

Learn how Location Types, Locations, and Location Groups structure your site hierarchy in Benbria Loop to manage routing, permissions, and reporting.

Locations Overview

Learn how to create and manage Location Types in the Loop Experience Platform to structure your site hierarchy, manage physical locations, and enable response, conversation and ticket routing

How to Configure Location Types

Location Management

Learn how Tags and Keywords in the Loop Experience Platform automatically categorize conversations and survey responses to power routing, escalation, and reporting.

Understanding Tags and Auto-Tagging

Managing Tags auto-tagging by keyword to identify topics and themes

Tagging & Auto-Tagging

Customizable ticket status used to segment tickets and establish proper operational workflows

Ticket Status

Resolving customer experience issues and analyzing trends

Ticket Resolutions

Analyzing the root cause of customer experience issues

Ticket Root Causes

Create ticket priorities used to segment tickets and establish proper operational workflows based on level of urgency and importance

Ticket Priorities

Setting response and resolution targets for customer concerns

Service-Level Agreements

Configuring ticket priorities, statuses, root causes, resolutions and SLAs

Ticket Settings

Survey Categories

How to create project categories for your survey project

How to Configure Survey Categories

Configuring survey categories and behaviour

Survey Settings

This article helps you set up automatic Conversation Tags, Escalations, and other General Inbox Settings.

Inbox Settings

Privacy Settings

Privacy & Compliance

Kiosk Requirements

Devices & Kiosks

How do I export survey response data in Loop?

Data Exports

Inbox Live Translations

Languages & Translation

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Find answers and get help from Intercom Support and Community Experts

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Volume, creators and topics for your company.

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.