Loop Classic

Inbox Overview

An overview of the shared inbox and responding to customers

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Written by Aniko Villeneuve
Updated over a week ago

Escalating Conversations

Escalate conversations to team members to ensure follow-up and resolution

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Written by Aniko Villeneuve
Updated over a week ago

Auto-Tagging Conversations

Configuring Tags to be automatically applied to Conversations in the Inbox

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Written by Aniko Villeneuve
Updated over a week ago

Chatbots & Conversation Orchestration

How to automate responses while keeping a human-in-the-loop

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Written by Aniko Villeneuve
Updated over a week ago

Mobile Inbox App for Team Members

Information on where to download the Inbox Manager app on your phone

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Written by Aniko Villeneuve
Updated over a week ago

Loop Inbox - Requests

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Written by Aniko Villeneuve
Updated over a week ago

Out-of-Office

Information on setting up and using the Out of Office feature

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Written by Aniko Villeneuve
Updated over a week ago

Contact Aliases

Identifying customers or guests when no contact name is present

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Written by Aniko Villeneuve
Updated over a week ago

Message Templates

Messages that are automatically sent back as replies to Loop activities

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Written by Aniko Villeneuve
Updated over a week ago

Profanity Filters

How to build filters around specific words or phrases

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Written by Aniko Villeneuve
Updated over a week ago

Archiving Conversations

Archiving as a best practice for maintaining your conversational data in Loop

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Written by Aniko Villeneuve
Updated over a week ago

Question Types Index

Methods for formatting the questions you'd like to ask your audience

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Written by Aniko Villeneuve
Updated over a week ago

Boolean: Smiley's & Thumbs Question Type

Asking a simple yes or no question for Feedback Channels

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Written by Aniko Villeneuve
Updated over a week ago

Customer Satisfaction Score (CSAT) Question Type

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Written by Aniko Villeneuve
Updated over a week ago

Customer Effort Score (CES) Question Type

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Written by Aniko Villeneuve
Updated over a week ago

Net Promoter Score (NPS) Question Type

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Written by Aniko Villeneuve
Updated over a week ago

Five Stars Question Type

Information on Five Star question types for Feedback Channels

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Written by Aniko Villeneuve
Updated over a week ago

Text Entry Question Type

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Written by Aniko Villeneuve
Updated over a week ago

Comment-Box Question Type

Giving your audience the opportunity to leave their comments in a survey

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Written by Aniko Villeneuve
Updated over a week ago

Question Order Bias: How to Eliminate

Options for keeping up adoption rates

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Written by Aniko Villeneuve
Updated over a week ago

Creating Contact Mappings & Importing

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Written by Aniko Villeneuve
Updated over a week ago

Segmenting Contacts

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Written by Aniko Villeneuve
Updated over a week ago

Broadcast Messaging Overview

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Written by Aniko Villeneuve
Updated over a week ago

Composing Broadcast Messages

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Written by Aniko Villeneuve
Updated over a week ago

Inviting Guests using a Recipient List in CSV format

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Written by Aniko Villeneuve
Updated over a week ago

Sending Messages, Invitations to Customers

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Written by Aniko Villeneuve
Updated over a week ago

Dashboard PDF Exports

How to export your custom dashboard as a PDF

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Written by Aniko Villeneuve
Updated over a week ago

List of Pre-Defined Panels

Pre-Defined Panels in Loop's new reporting engine

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Written by Aniko Villeneuve
Updated over a week ago

Research: Topics Map

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Written by Aniko Villeneuve
Updated over a week ago

Research: Trending Topics

Information on using the Trending Topics reporting feature

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Written by Aniko Villeneuve
Updated over a week ago

Research: Topics Report

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Written by Aniko Villeneuve
Updated over a week ago

Feedback Scoreboard Options

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Written by Aniko Villeneuve
Updated over a week ago

Research: Trending Topics

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Written by Aniko Villeneuve
Updated over a week ago

Conversations Reporting

Information on metrics for your Conversations

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Written by Aniko Villeneuve
Updated over a week ago

Responses Reporting

Viewing information on submitted Responses from Feedback and Kiosk Channels

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Written by Aniko Villeneuve
Updated over a week ago

Dashboard Goals, Benchmarks

Information on configuring your dashboard metrics

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Written by Aniko Villeneuve
Updated over a week ago

Weekly Push Email Report

Information on configuring the Weekly Push Email Report

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Written by Aniko Villeneuve
Updated over a week ago

Supported SMS Locations for Inbound, Outbound Messaging

List of countries where full inbound and outbound messaging is available

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Written by Aniko Villeneuve
Updated over a week ago

Texting-only Communication Template Ideas

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Written by Aniko Villeneuve
Updated over a week ago

Email Channel

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Written by Aniko Villeneuve
Updated over a week ago

Kiosk Channel

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Written by Aniko Villeneuve
Updated over a week ago

Web Feedback Embeddable Channel

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Written by Aniko Villeneuve
Updated over a week ago

Web Flow Channel

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Written by Aniko Villeneuve
Updated over a week ago

Web Feedback Channel

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Written by Aniko Villeneuve
Updated over a week ago

Facebook Messenger Channel

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Written by Aniko Villeneuve
Updated over a week ago

Web Messenger Channel

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Written by Aniko Villeneuve
Updated over a week ago

Web Messenger - Invitation Stats

Exporting invitation statistics from Loop

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Written by Aniko Villeneuve
Updated over a week ago

SMS Channel

Reaching out to your client base through SMS or MMS

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Written by Aniko Villeneuve
Updated over a week ago

Twitter Direct Messages Channel

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Written by Aniko Villeneuve
Updated over a week ago