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Loop Classic
Key features and capabilities of Loop Classic
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49 articles in this collection
Written by
Aniko Villeneuve
Messaging & Inbox
Inbox Overview
An overview of the shared inbox and responding to customers
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Written by
Aniko Villeneuve
Updated over a week ago
Escalating Conversations
Escalate conversations to team members to ensure follow-up and resolution
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Written by
Aniko Villeneuve
Updated over a week ago
Auto-Tagging Conversations
Configuring Tags to be automatically applied to Conversations in the Inbox
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Written by
Aniko Villeneuve
Updated over a week ago
Chatbots & Conversation Orchestration
How to automate responses while keeping a human-in-the-loop
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Written by
Aniko Villeneuve
Updated over a week ago
Mobile Inbox App for Team Members
Information on where to download the Inbox Manager app on your phone
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Written by
Aniko Villeneuve
Updated over a week ago
Loop Inbox - Requests
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Written by
Aniko Villeneuve
Updated over a week ago
Out-of-Office
Information on setting up and using the Out of Office feature
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Written by
Aniko Villeneuve
Updated over a week ago
Contact Aliases
Identifying customers or guests when no contact name is present
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Written by
Aniko Villeneuve
Updated over a week ago
Message Templates
Messages that are automatically sent back as replies to Loop activities
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Written by
Aniko Villeneuve
Updated over a week ago
Profanity Filters
How to build filters around specific words or phrases
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Written by
Aniko Villeneuve
Updated over a week ago
Archiving Conversations
Archiving as a best practice for maintaining your conversational data in Loop
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Written by
Aniko Villeneuve
Updated over a week ago
Customer Experience Surveys
Question Types Index
Methods for formatting the questions you'd like to ask your audience
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Written by
Aniko Villeneuve
Updated over a week ago
Boolean: Smiley's & Thumbs Question Type
Asking a simple yes or no question for Feedback Channels
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Written by
Aniko Villeneuve
Updated over a week ago
Customer Satisfaction Score (CSAT) Question Type
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Written by
Aniko Villeneuve
Updated over a week ago
Customer Effort Score (CES) Question Type
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Written by
Aniko Villeneuve
Updated over a week ago
Net Promoter Score (NPS) Question Type
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Written by
Aniko Villeneuve
Updated over a week ago
Five Stars Question Type
Information on Five Star question types for Feedback Channels
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Written by
Aniko Villeneuve
Updated over a week ago
Text Entry Question Type
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Written by
Aniko Villeneuve
Updated over a week ago
Comment-Box Question Type
Giving your audience the opportunity to leave their comments in a survey
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Written by
Aniko Villeneuve
Updated over a week ago
Question Order Bias: How to Eliminate
Options for keeping up adoption rates
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Written by
Aniko Villeneuve
Updated over a week ago
Broadcast Messaging
Creating Contact Mappings & Importing
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Written by
Aniko Villeneuve
Updated over a week ago
Segmenting Contacts
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Written by
Aniko Villeneuve
Updated over a week ago
Broadcast Messaging Overview
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Written by
Aniko Villeneuve
Updated over a week ago
Composing Broadcast Messages
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Written by
Aniko Villeneuve
Updated over a week ago
Inviting Guests using a Recipient List in CSV format
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Written by
Aniko Villeneuve
Updated over a week ago
Sending Messages, Invitations to Customers
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Written by
Aniko Villeneuve
Updated over a week ago
Reporting & Analytics
Dashboard PDF Exports
How to export your custom dashboard as a PDF
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Written by
Aniko Villeneuve
Updated over a week ago
List of Pre-Defined Panels
Pre-Defined Panels in Loop's new reporting engine
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Written by
Aniko Villeneuve
Updated over a week ago
Research: Topics Map
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Written by
Aniko Villeneuve
Updated over a week ago
Research: Trending Topics
Information on using the Trending Topics reporting feature
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Written by
Aniko Villeneuve
Updated over a week ago
Research: Topics Report
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Written by
Aniko Villeneuve
Updated over a week ago
Feedback Scoreboard Options
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Written by
Aniko Villeneuve
Updated over a week ago
Research: Trending Topics
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Written by
Aniko Villeneuve
Updated over a week ago
Conversations Reporting
Information on metrics for your Conversations
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Written by
Aniko Villeneuve
Updated over a week ago
Responses Reporting
Viewing information on submitted Responses from Feedback and Kiosk Channels
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Written by
Aniko Villeneuve
Updated over a week ago
Dashboard Goals, Benchmarks
Information on configuring your dashboard metrics
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Written by
Aniko Villeneuve
Updated over a week ago
Weekly Push Email Report
Information on configuring the Weekly Push Email Report
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Written by
Aniko Villeneuve
Updated over a week ago
Channels
Supported SMS Locations for Inbound, Outbound Messaging
List of countries where full inbound and outbound messaging is available
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Written by
Aniko Villeneuve
Updated over a week ago
Texting-only Communication Template Ideas
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Written by
Aniko Villeneuve
Updated over a week ago
Email Channel
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Written by
Aniko Villeneuve
Updated over a week ago
Kiosk Channel
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Written by
Aniko Villeneuve
Updated over a week ago
Web Feedback Embeddable Channel
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Written by
Aniko Villeneuve
Updated over a week ago
Web Flow Channel
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Written by
Aniko Villeneuve
Updated over a week ago
Web Feedback Channel
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Written by
Aniko Villeneuve
Updated over a week ago
Facebook Messenger Channel
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Written by
Aniko Villeneuve
Updated over a week ago
Web Messenger Channel
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Written by
Aniko Villeneuve
Updated over a week ago
Web Messenger - Invitation Stats
Exporting invitation statistics from Loop
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Written by
Aniko Villeneuve
Updated over a week ago
SMS Channel
Reaching out to your client base through SMS or MMS
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Written by
Aniko Villeneuve
Updated over a week ago
Twitter Direct Messages Channel
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Written by
Aniko Villeneuve
Updated over a week ago