Loop Classic

Key features and capabilities of Loop Classic

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49 articles in this collection
Written by Aniko Villeneuve
Messaging & Inbox

Inbox Overview

An overview of the shared inbox and responding to customers
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Written by Aniko Villeneuve
Updated over a week ago

Escalating Conversations

Escalate conversations to team members to ensure follow-up and resolution
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Written by Aniko Villeneuve
Updated over a week ago

Auto-Tagging Conversations

Configuring Tags to be automatically applied to Conversations in the Inbox
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Written by Aniko Villeneuve
Updated over a week ago

Chatbots & Conversation Orchestration

How to automate responses while keeping a human-in-the-loop
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Written by Aniko Villeneuve
Updated over a week ago

Mobile Inbox App for Team Members

Information on where to download the Inbox Manager app on your phone
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Written by Aniko Villeneuve
Updated over a week ago

Loop Inbox - Requests

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Written by Aniko Villeneuve
Updated over a week ago

Out-of-Office

Information on setting up and using the Out of Office feature
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Written by Aniko Villeneuve
Updated over a week ago

Contact Aliases

Identifying customers or guests when no contact name is present
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Written by Aniko Villeneuve
Updated over a week ago

Message Templates

Messages that are automatically sent back as replies to Loop activities
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Written by Aniko Villeneuve
Updated over a week ago

Profanity Filters

How to build filters around specific words or phrases
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Written by Aniko Villeneuve
Updated over a week ago

Archiving Conversations

Archiving as a best practice for maintaining your conversational data in Loop
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Written by Aniko Villeneuve
Updated over a week ago