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Support for Loop 360
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36 articles in this collection
Written by
Jordan Parsons,
Aniko Villeneuve,
and
Charmaine Akiwenzie
Overview of Loop 360 Platform
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Written by
Aniko Villeneuve
Updated over a week ago
FAQ
How do I reset my password?
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Written by
Charmaine Akiwenzie
Updated over a week ago
How do I give permission to a user to see Survey Projects in Loop?
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Written by
Charmaine Akiwenzie
Updated over a week ago
How do you measure Customer Experience?
The three major industry standard metrics for measuring Customer Experiences are NPS, CSAT, and CES.
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Written by
Aniko Villeneuve
Updated over a week ago
How do I access a Users settings?
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Written by
Charmaine Akiwenzie
Updated over a week ago
How do I edit user permission and notifications?
This article will help you understand different permission and notifications settings in Loop 360.
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Written by
Aniko Villeneuve
Updated over a week ago
How do I add a User to my Loop?
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Written by
Charmaine Akiwenzie
Updated over a week ago
How do I log into Loop?
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Written by
Charmaine Akiwenzie
Updated over a week ago
How do I find my Survey Link or QR code?
Locate a survey project weblink or QR code for distribution
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Written by
Charmaine Akiwenzie
Updated over a week ago
Loop Inbox
Loop 360 Inbox Overview
Customers create a conversation when they ask a question, leave a comment, or seek feedback from anyone available channels of engagement.
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Written by
Aniko Villeneuve
Updated over a week ago
Loop Tickets
Ticket Management Overview
An overview of ticket management for resolving customer experience gaps
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Written by
Aniko Villeneuve
Updated over a week ago
Ticketing Workflow
How to manage tickets from Open to Resolved
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Written by
Aniko Villeneuve
Updated over a week ago
Ticket Status
Customizable ticket status used to segment tickets and establish proper operational workflows
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Written by
Aniko Villeneuve
Updated over a week ago
Ticket Root Causes
Analyzing the root cause of customer experience issues
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Written by
Aniko Villeneuve
Updated over a week ago
Ticket Resolutions
Resolving customer experience issues and analyzing trends
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Written by
Aniko Villeneuve
Updated over a week ago
Service-Level Agreements
Setting response and resolution targets for customer concerns
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Written by
Aniko Villeneuve
Updated over a week ago
Ticket Settings
Setting up ticketing for your brand to act on customer feedback
Written by
Jordan Parsons
Updated over a week ago
Loop CX (Customer Experience)
Survey Project Creation
How to create a survey project in Loop 360
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Written by
Aniko Villeneuve
Updated over a week ago
Project Folder Organization
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Written by
Aniko Villeneuve
Updated over a week ago
Project Categories
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Written by
Aniko Villeneuve
Updated over a week ago
Project Category Creation
How to create project categories for your survey project
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Written by
Aniko Villeneuve
Updated over a week ago
Loop 360 Feedback Web Channel
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Written by
Charmaine Akiwenzie
Updated over a week ago
Overview of Loop 360 Survey Experience
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Written by
Aniko Villeneuve
Updated over a week ago
Survey Response Exclusions
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Written by
Charmaine Akiwenzie
Updated over a week ago
Loop Insights
Dashboard Subscriptions
Automate the delivery of your favourite Dashboards via Email
Written by
Jordan Parsons
Updated over a week ago
Reporting: Exporting your data
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Written by
Aniko Villeneuve
Updated over a week ago
Heat Maps
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Written by
Charmaine Akiwenzie
Updated over a week ago
Dashboard PNG Exports
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Written by
Charmaine Akiwenzie
Updated over a week ago
Dashboard Drill Downs
This article will help you access dashboard drill down from custom dashboards, survey insights, and tickets.
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Written by
Aniko Villeneuve
Updated over a week ago
Loop Feedback Survey
How to add Conditional Logic in 360
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Written by
Aniko Villeneuve
Updated over a week ago
Survey Actions
Automating action with survey actions and tasks
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Written by
Aniko Villeneuve
Updated over a week ago
Image Upload Question Type
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Written by
Charmaine Akiwenzie
Updated over a week ago
How to Design your survey in Loop 360
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Written by
Aniko Villeneuve
Updated over a week ago
Survey Question Settings
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Written by
Aniko Villeneuve
Updated over a week ago
Survey Designer General Settings
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Written by
Aniko Villeneuve
Updated over a week ago
Understanding Question Types in Loop 360
This article will help you understand available question types for our new survey experience
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Written by
Aniko Villeneuve
Updated over a week ago