Loop

Overview of Loop 360 Platform

Charmaine Akiwenzie

Aniko Villeneuve

Jordan Parsons

Loop 360

How do I reset my password?

How do I give permission to a user to see Survey Projects in Loop?

The three major industry standard metrics for measuring Customer Experiences are NPS, CSAT, and CES.

How do you measure Customer Experience?

How do I access a Users settings?

This article will help you navigate to our new contact profile page from Inbox, Tickets, and Responses to view a customer's history.

How do I view a Contact Profile in Loop 360?

This article will help you understand different permission and notifications settings in Loop 360.

How do I edit user permission and notifications?

How do I add a User to my Loop?

How do I log into Loop?

How do I export survey response data in Loop?

Locate a survey project weblink or QR code for distribution

How do I find my Survey Link or QR code?

FAQ 

Customers create a conversation when they ask a question, leave a comment, or seek feedback from anyone available channels of engagement.

Loop 360 Inbox Overview

This article helps you set up automatic Conversation Tags, Escalations, and other General Inbox Settings.

Loop 360 Inbox Settings

Loop Inbox

An overview of ticket management for resolving customer experience gaps

Ticket Management Overview

How to manage tickets from Open to Resolved

Ticketing Workflow

Customizable ticket status used to segment tickets and establish proper operational workflows

Ticket Status

Analyzing the root cause of customer experience issues

Ticket Root Causes

Resolving customer experience issues and analyzing trends

Ticket Resolutions

Setting response and resolution targets for customer concerns

Service-Level Agreements

Setting up ticketing for your brand to act on customer feedback

Ticket Settings

Loop Tickets

How to create a survey project in Loop 360

Survey Project Creation

Project Folder Organization

Project Categories

How to create project categories for your survey project

Project Category Creation

Loop 360 Feedback Web Channel

Overview of Loop 360 Survey Experience

Survey Response Exclusions

Loop CX (Customer Experience) 

Automate the delivery of your favourite Dashboards via Email

Dashboard Subscriptions

Heat Maps

Dashboard PNG Exports

This article will help you access dashboard drill down from custom dashboards, survey insights, and tickets.

Dashboard Drill Downs

Loop Insights 

How to add Conditional Logic in 360

Automating action with survey actions and tasks

Survey Actions

Image Upload Question Type

How to Design your survey in Loop 360

Survey Question Settings

Survey Designer General Settings

This article will help you understand available question types for our new survey experience