Loop 360

Support for Loop 360

12 articles in this collection
Written by Jordan Parsons and Tristan Tasker

Ticketing

Ticket Management Overview

An overview of ticket management for resolving customer experience gaps

Written by Tristan Tasker
Updated over a week ago

Ticketing Workflow

How to manage tickets from Open to Resolved

Written by Tristan Tasker
Updated over a week ago

Ticket Status

Customizable ticket status used to segment tickets and establish proper operational workflows

Written by Tristan Tasker
Updated over a week ago

Ticket Root Causes

Analyzing the root cause of customer experience issues

Written by Tristan Tasker
Updated over a week ago

Ticket Resolutions

Resolving customer experience issues and analyzing trends

Written by Tristan Tasker
Updated over a week ago

Service-Level Agreements

Setting response and resolution targets for customer concerns

Written by Tristan Tasker
Updated over a week ago

Ticket Settings

Setting up ticketing for your brand to act on customer feedback

Written by Jordan Parsons
Updated over a week ago

Customer Experience Projects

Survey Actions

Automating action with survey actions and tasks

Written by Tristan Tasker
Updated over a week ago

Survey Project Creation

How to create a survey project in Loop 360

Written by Tristan Tasker
Updated over a week ago

Project Categories

Written by Tristan Tasker
Updated over a week ago

Project Category Creation

How to create project categories for your survey project

Written by Tristan Tasker
Updated over a week ago

Reporting & Analytics

Dashboard Subscriptions

Automate the delivery of your favourite Dashboards via Email

Written by Jordan Parsons
Updated over a week ago