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Loop 360

Loop 360

Support for Loop 360

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36 articles in this collection
Written by Jordan Parsons, Aniko Villeneuve, and Charmaine Akiwenzie

Overview of Loop 360 Platform

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Written by Aniko Villeneuve
Updated over a week ago
FAQ

How do I reset my password?

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Written by Charmaine Akiwenzie
Updated over a week ago

How do I give permission to a user to see Survey Projects in Loop?

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Written by Charmaine Akiwenzie
Updated over a week ago

How do you measure Customer Experience?

The three major industry standard metrics for measuring Customer Experiences are NPS, CSAT, and CES.
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Written by Aniko Villeneuve
Updated over a week ago

How do I access a Users settings?

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Written by Charmaine Akiwenzie
Updated over a week ago

How do I edit user permission and notifications?

This article will help you understand different permission and notifications settings in Loop 360.
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Written by Aniko Villeneuve
Updated over a week ago

How do I add a User to my Loop?

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Written by Charmaine Akiwenzie
Updated over a week ago

How do I log into Loop?

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Written by Charmaine Akiwenzie
Updated over a week ago

How do I find my Survey Link or QR code?

Locate a survey project weblink or QR code for distribution
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Written by Charmaine Akiwenzie
Updated over a week ago
Loop Inbox

Loop 360 Inbox Overview

Customers create a conversation when they ask a question, leave a comment, or seek feedback from anyone available channels of engagement.
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Written by Aniko Villeneuve
Updated over a week ago
Loop Tickets

Ticket Management Overview

An overview of ticket management for resolving customer experience gaps
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Written by Aniko Villeneuve
Updated over a week ago

Ticketing Workflow

How to manage tickets from Open to Resolved
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Written by Aniko Villeneuve
Updated over a week ago

Ticket Status

Customizable ticket status used to segment tickets and establish proper operational workflows
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Written by Aniko Villeneuve
Updated over a week ago

Ticket Root Causes

Analyzing the root cause of customer experience issues
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Written by Aniko Villeneuve
Updated over a week ago

Ticket Resolutions

Resolving customer experience issues and analyzing trends
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Written by Aniko Villeneuve
Updated over a week ago

Service-Level Agreements

Setting response and resolution targets for customer concerns
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Written by Aniko Villeneuve
Updated over a week ago

Ticket Settings

Setting up ticketing for your brand to act on customer feedback
Jordan Parsons avatar
Written by Jordan Parsons
Updated over a week ago
Loop CX (Customer Experience)

Survey Project Creation

How to create a survey project in Loop 360
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Written by Aniko Villeneuve
Updated over a week ago

Project Folder Organization

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Written by Aniko Villeneuve
Updated over a week ago

Project Categories

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Written by Aniko Villeneuve
Updated over a week ago

Project Category Creation

How to create project categories for your survey project
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Written by Aniko Villeneuve
Updated over a week ago

Loop 360 Feedback Web Channel

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Written by Charmaine Akiwenzie
Updated over a week ago

Overview of Loop 360 Survey Experience

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Written by Aniko Villeneuve
Updated over a week ago

Survey Response Exclusions

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Written by Charmaine Akiwenzie
Updated over a week ago
Loop Insights

Dashboard Subscriptions

Automate the delivery of your favourite Dashboards via Email
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Written by Jordan Parsons
Updated over a week ago

Reporting: Exporting your data

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Written by Aniko Villeneuve
Updated over a week ago

Heat Maps

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Written by Charmaine Akiwenzie
Updated over a week ago

Dashboard PNG Exports

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Written by Charmaine Akiwenzie
Updated over a week ago

Dashboard Drill Downs

This article will help you access dashboard drill down from custom dashboards, survey insights, and tickets.
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Written by Aniko Villeneuve
Updated over a week ago
Loop Feedback Survey

How to add Conditional Logic in 360

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Written by Aniko Villeneuve
Updated over a week ago

Survey Actions

Automating action with survey actions and tasks
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Written by Aniko Villeneuve
Updated over a week ago

Image Upload Question Type

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Written by Charmaine Akiwenzie
Updated over a week ago

How to Design your survey in Loop 360

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Written by Aniko Villeneuve
Updated over a week ago

Survey Question Settings

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Written by Aniko Villeneuve
Updated over a week ago

Survey Designer General Settings

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Written by Aniko Villeneuve
Updated over a week ago

Understanding Question Types in Loop 360

This article will help you understand available question types for our new survey experience
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Written by Aniko Villeneuve
Updated over a week ago