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Support for Loop 360
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16 articles in this collection
Written by
Jordan Parsons,
Tristan Tasker,
and
Aniko Villeneuve
Reporting: Exporting your data
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Written by
Aniko Villeneuve
Updated over a week ago
Ticketing
Ticket Management Overview
An overview of ticket management for resolving customer experience gaps
Written by
Tristan Tasker
Updated over a week ago
Ticketing Workflow
How to manage tickets from Open to Resolved
Written by
Tristan Tasker
Updated over a week ago
Ticket Status
Customizable ticket status used to segment tickets and establish proper operational workflows
Written by
Tristan Tasker
Updated over a week ago
Ticket Root Causes
Analyzing the root cause of customer experience issues
Written by
Tristan Tasker
Updated over a week ago
Ticket Resolutions
Resolving customer experience issues and analyzing trends
Written by
Tristan Tasker
Updated over a week ago
Service-Level Agreements
Setting response and resolution targets for customer concerns
Written by
Tristan Tasker
Updated this week
Ticket Settings
Setting up ticketing for your brand to act on customer feedback
Written by
Jordan Parsons
Updated over a week ago
Customer Experience Projects
Survey Actions
Automating action with survey actions and tasks
Written by
Tristan Tasker
Updated over a week ago
Survey Project Creation
How to create a survey project in Loop 360
Written by
Tristan Tasker
Updated over a week ago
Project Folder Organization
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Written by
Aniko Villeneuve
Updated over a week ago
Project Categories
Written by
Tristan Tasker
Updated over a week ago
Project Category Creation
How to create project categories for your survey project
Written by
Tristan Tasker
Updated over a week ago
Reporting & Analytics
Dashboard Subscriptions
Automate the delivery of your favourite Dashboards via Email
Written by
Jordan Parsons
Updated over a week ago
Dashboard Drill Downs
This article will help you access dashboard drill down from custom dashboards, survey insights, and tickets.
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Written by
Aniko Villeneuve
Updated this week
Survey
How to Design your survey in Loop 360
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Written by
Aniko Villeneuve
Updated over a week ago